MySLC Help

New MySLC course materials and Zoom cloud recording retention & purging policies

This summer, we are adopting two new policies regarding retention and purging of data from MySLC course areas and the Zoom Cloud. These policies have been put in place in order to keep our systems running smoothly and curtail the rising costs of increased data storage.

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Is MySLC down?

If you think there may be a problem with MySLC, visit: 

These services will tell you whether an internet connection issue may be preventing your particular device from connecting to MySLC ("It's just you.") or if the MySLC server is down ("It's not just you!").

If MySLC is up but you cannot connect to it, try loading MySLC on another device or connecting to the internet another way. For further assistance, see the Help Desk's MySLC page or contact the Help Desk staff at 914-395-2460 or

If MySLC is down, we are likely already aware (thanks to our server monitoring software) and working on a fix! However, if you want to let us know or check in about the status, please sign in and click "Submit a request" next to your name at the top of the screen or email


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